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Our Terms & Conditions – Built Around Your Account

When you open an account on makslot, you're agreeing to a set of rules that protect both you and us.

Account ownership & controlDeposit and withdrawal rulesData and privacy protectionDispute resolution process

Core Terms That Shape Your Experience

makslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms cover how you create and use your account, what we ask from you during sign-up, and how we handle your funds. When you deposit via DANA, OVO, GoPay or QRIS, you're agreeing that those transactions follow makslot's payment rules and the policies of each

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payment provider. Withdrawals are verified against your account history before clearing; we do this to protect your funds and comply with local payment regulations. Account access depends on local law, and we honour regional restrictions where they apply. If you have questions about what the terms
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mean for your specific situation, our support team is available Monday to Sunday, 08:00–22:00 Jakarta time, via live chat in the account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP UNDERSTANDING YOUR RIGHTS

How to Reach Us About Terms Questions

Team online

Live Chat Support

Open your account and head to the chat icon in the bottom right. Our team responds Monday to Sunday, 08:00–22:00 Jakarta time, in English. We answer questions about how terms apply to your account.

Account Settings

You can review your deposit history, withdrawal requests and account restrictions directly in your profile under Settings > Account History. Every transaction is logged there for your reference.

Policy Clarification

If you need our terms explained in relation to your account activity, submit a request via live chat with the details. We'll provide a clear, specific answer within one business day.

HOW WE PROTECT YOUR ACCOUNT

Account Security and Your Data Under Our Terms

Data Handling

Your account details, deposit history and withdrawal requests are stored on encrypted servers. We never sell your data to third parties. When you close your account, we retain records for seven years to comply with regional financial reporting rules.

Password and Login

You control your login credentials. We require a strong password at sign-up and support two-factor authentication on request. If someone accesses your account without permission, report it immediately via live chat.

Withdrawal Verification

Before any withdrawal clears, we verify it against your deposit history and account activity. This process typically takes 15–30 minutes for DANA, OVO and GoPay, and up to 60 minutes for QRIS transfers.

Dispute Resolution

If you believe a transaction was unauthorised or incorrect, contact support within 30 days with transaction details. We'll investigate and respond with a decision within five business days.

Account Closure

You can close your account any time via Settings > Account > Close Account. Outstanding balances are withdrawn to your linked payment method. Your account data remains archived for regulatory purposes.

Policy Updates

When we update these terms, we'll notify you by email at least 14 days in advance. Changes take effect on the date stated in the notice. Continued use of your account means you accept the updated terms.

Your Terms & Conditions Questions Answered

Your account stays active. We don't close inactive accounts. Any balance remains in your wallet. When you return, your account and funds are exactly as you left them. Withdraw anytime via your linked payment method.

Yes. Go to Settings > Wallet > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Future deposits and withdrawals use the new method. Old payment details are archived for your records.

Minimum withdrawal is 50,000 IDR for DANA, OVO and GoPay; 100,000 IDR for QRIS. Maximum per transaction is 50,000,000 IDR. Multiple withdrawals in one day are allowed if your total balance permits.

We use cookies to keep you logged in, remember your settings and prevent fraud. Essential cookies can't be disabled; optional analytics cookies can be turned off in Settings > Privacy. Disabling some cookies may limit your account features.

Report it to live chat within 48 hours with the transaction date and amount. We'll review the payment provider's record and confirm whether the transaction completed successfully on their end. We respond within two business days.

Account access depends on local law. If you travel outside Indonesia, your account may be restricted in some regions. Your current location is checked at login. Contact support if you have questions about availability in a specific area.

Yes. Log in and go to Settings > Account History > Download Report. You'll get a CSV file with all deposits, withdrawals and logins for the past 12 months. Older records can be requested via live chat support.

Our Terms & Conditions – Built Around Your Account

How to Reach Us About Terms Questions

Live Chat Support

Account Settings

Policy Clarification

Account Security and Your Data Under Our Terms

Data Handling

Password and Login

Withdrawal Verification

Dispute Resolution

Account Closure

Policy Updates

Your Terms & Conditions Questions Answered

01 What happens to my account if I don't log in for six months?

02 Can I change the payment method linked to my account?

03 What's the minimum and maximum withdrawal amount?

04 How do you use cookies, and can I disable them?

05 What if I spot an error in my deposit or withdrawal?

06 Are there any geographic restrictions on my account?

07 Can I request a record of all my account activity?

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